Frequently Asked Questions
Everything you need to know about your Karol G merch and orders.
How long will it take for my order to ship?
Standard domestic shipping typically takes 5-7 business days, while international orders can take 14-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drop items and signed memorabilia are final sale.
Is the sizing true to size?
Most of our apparel features a standard unisex fit. We recommend checking the specific size chart located on each product page to ensure the perfect fit for your style.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the fulfillment process has begun.
How should I care for my Karol G merchandise?
To preserve the quality of the prints and fabric, we recommend machine washing your items inside out in cold water and hanging them to dry.